Announcement deadline: You can announce your right of withdrawal within fourteen (14) days of receiving your original order without reasoning (“return”). You shall announce such right in an expressed statement sent to our central email address (firstname.lastname@example.org) within the above fourteen (14) days deadline.
We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.
Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
In case of a return, you shall send back the item to us without delay, but within fourteen (14) days at the latest from the announcement of your statement on withdrawal. Please always include the tracking number of your order while sending back the item to us.
Steps of return:
- Check the condition of the product. It shall be unused, in its original packaging, with the original label.
- Pack the product(s) properly.
Schedule shipping with your chosen shipping company. Always include your order number in the shipping documents, when you return an item. In case of a return please to give the following address: Steindl Imre street 9, ground floor 2., Budapest 1054, Hungary
Quality control procedure: As ViktoriaVarga receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item. You will be eligible for return only if the item is unused, unworn, and unwashed. The returned item shall include the original tags and the packaging. You are liable for the amortization of the products as a result of the use of the product which exceeds the necessary measure in order to assess the nature, the characteristics, and wear/operation of the item. Returned items that are used or damaged will not be accepted and your refund shall be refused.
Refund: You will receive written notification via email that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline will not be eligible for a refund. We will notify you of the approval or rejection of your refund within 3-5 working days of the receipt of the returned item. We shall refund the full price of the returned item within 2 days of our approval notification. The refund shall be made in the same way as the original method of your payment was made (PayPal or Checkout.com or Amazon payment).
Exclusion of the right of withdrawal: You are not entitled to exercise the right of withdrawal in the following cases:
- the item was prepared especially upon your own instructions, OR
- the item was unambiguously personalized to you (made to measure)
Return shipping costs: You will be responsible for return shipping costs. Shipping costs are non-refundable unless the item is defective.
Non-Consumer entity: The right of withdrawal cannot be exercised by a non-consumer entity, i.e. an enterprise, namely such entity which acts in the scope of its profession, independent occupation or its business activity.